When you choose a custom home builder, you’re trusting them with more than a floor plan – you’re trusting them with your future memories. That’s why we’re honored to share the results of our most recent GuildQuality Report, an independent survey of our clients’ experiences.
The Results?
- 99% client satisfaction across 72 verified surveys
- Three consecutive GuildMaster Awards recognizing exceptional customer service and quality
These aren’t just numbers – they’re proof that our promise of A Better Way to Build is more than a tagline. It’s a commitment we deliver on, home after home.
What Our Homeowners Had to Say
Craig and Taylor Kiser
“Great team, very personable and friendly. Our realtor was amazed during the final walk-through – only a handful of items needed attention. He said, ‘We must’ve missed some things.’ We didn’t! They sent email updates every weekend with pictures. We were invited to their open house and met multiple homeowners who’d lived in RWB homes for years and spoke so highly of them. It was a great experience! I told our realtor after closing that the whole process seemed really smooth, and he replied, ‘That was all thanks to the builder – they did an amazing job.’”
Rona Simmons
“Very accommodating – from accelerating the completion of our home to standing behind their guarantee. Beautiful finishes and much attention to detail.”
Mark and Beth Hughes
“Throughout the entire process, communication was excellent. Once the build was underway, we received a weekly report summarizing the past week as well as what to expect the coming week. These reports also included photographs of the week’s progress. This is a great benefit for someone building from a distance.”
Jimmy and Carolina Broughman
“We are so happy with our home and the quality of service from the builders. Would definitely recommend.”
Why This Matters
Awards and satisfaction scores are important – but it’s the stories behind them that define who we are. They show that we don’t just deliver homes; we deliver trust, peace of mind, and a building experience that’s as enjoyable as it is efficient.
Whether you’re across town or across the country, The Wallace Way means:
- Clear communication every step of the way
- Attention to detail that exceeds expectations
- A commitment to quality that lasts long after move-in day
Thinking about building your own Coastal Carolina home?
Join the many families who’ve experienced the difference of building with Richard Wallace Builder. When you’re ready, visit richardwallacebuilder.com, and we’ll be here to make the process as smooth, transparent, and enjoyable as it should be.
About Richard Wallace Builder: Richard Wallace Builder is a trusted custom home builder serving North Carolina’s southern coast for 20 years. Known for its commitment to craftsmanship, accountability, and personalized client experience, RWB offers homeowners peace of mind through its proprietary process, The Wallace Way. With clear communication, transparent pricing, meticulous project management, and exceptional coastal expertise, Richard Wallace Builder creates homes that reflect the timeless character and lifestyle unique to Coastal Carolina. Learn more about Richard Wallace Builder at richardwallacebuilder.com.