GuildQuality’s 2022 Guildmaster Award Honors Richard Wallace Builder, Inc.
Carolina Beach, NC, April 12, 2022 – Richard Wallace Builder, Inc. of Carolina Beach, NC received a 2022 Guildmaster with Highest Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of nearly 2,000 eligible applicants, Richard Wallace Builder, Inc. is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2022 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.
Richard Wallace Builder, Inc. achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
“We are proud to accept this distinguished award and take great satisfaction in knowing that our goal to deliver superior customer service has been achieved. The feedback from our customers is vital and plays a large part in keeping us focused on continual improvement. –Richard Wallace”
For more on the 2022 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
Richard Wallace Builder, Inc. is a family-owned home building company founded in 1976 in the greater Raleigh-Durham area. In 2006 RWB, Inc. relocated to Pleasure Island where Richard began building semi-custom coastal homes. Greg, his son, joined the company in 2012, and in the coming years enhanced the company’s vision to include custom homes. Greg’s current role is Vice President/Construction Manager. Collectively, the professional team at RWB brings over one hundred years of building experience and industry knowledge as well as the expertise gained from building well over 500 homes.
From the beginning, RWB’s single business principle has been to build every home with honesty, integrity, and quality. Their mission continues to be this: deliver homes that have lasting value. RWB, Inc. accomplishes this by collaborating with accomplished residential architects and interior designers, employing highly skilled craftsmen, partnering with trusted vendors, and using only top-of-the-line, nationally recognized building products. www.richardwallacebuilder.com
Kathy Hogrefe, New Home Sales Consultant, 910-520-5056, firstname.lastname@example.org
Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s network of builders, remodelers, and home service professionals and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.